After you license
By Simon
By Simon
Downloads, invoices, licence terms and refunds.
Where are my licensed files, and how do I download them?
Your licensed tracks live in the Library tab of your account, ready to download in full quality. Download your files Open Library and download each licensed track as WAV or MP3 - the clean files, not the watermarked preview. You can also grab the license document for any track from there. Active vs inactive A track shows as Active while its license is current. If it is Inactive, its license has lapsed and you will see "Inactive - re-license to download" - re-license it to download again. Related - How do I get an invoice or receipt? - What am I allowed to do with a licensed track?
How do I get an invoice or receipt for accounting?
Every purchase, subscription and top-up is recorded in one place, so you can pull any document later for your records. Your transaction history Open Plan & payments in your account and go to your Transaction history - a single feed of your activity you can filter by All, Purchases, Subscriptions, Top-ups and Refunds. Documents you can download From the feed you can View invoice, View receipt, and download the license document for a purchase. Your active licenses are also listed in the Licences tab. Subscription: one certificate per project A subscription covers every project you register while it is active. Open the Licences tab, choose View scope on a track, and register the project you are using it in: each project gets its own license certificate, with the date you registered it. A registered project stays licensed forever, even after you cancel. Once your subscription has ended you can still download those certificates, but you cannot register a new project. Related - Where are my licensed files? - What currency am I charged in, and are there fees?
What am I allowed to do with a licensed track?
Each license grants a specific usage scope - where and how you are allowed to use the track. Your scope depends on the tier The tier you buy sets what is covered, for example the type of project and how widely it is distributed. You accept the license agreement when you buy, and the exact scope is shown at purchase and written in your license document, so you can always check what you are cleared to do. If your use grows Tracks are cleared for the uses your license covers, so you can publish with confidence. If your use grows beyond your tier - a wider campaign, broadcast, or exclusivity - move up a tier or request a custom quote. Related - How do I get an invoice or receipt? - Can I get a refund?
Can I get a refund?
Yes, within a short window, as long as you have not downloaded the track. The refund window A one-time purchase can be refunded within 14 days if the track has not been downloaded. Email [email protected] to request one. What a refund does A refund cancels the license for that track, so you no longer hold the rights to use it. Related - Where are my licensed files? - What am I allowed to do with a licensed track?
How does the referral program work?
Invite a friend to Songfindr: they get 20% off their first purchase, and you get 10% of what they pay, once their refund window has passed. Your link Open the Referral tab of your account and copy your link (songfindr.com/r/...). It opens Songfindr in your friend's language. Your friend has 30 days after clicking it to create their account. Your friend's discount The -20% applies on its own to their first purchase, a one-time licence or the first payment of a subscription. It does not add up with a promo code: whichever discount is bigger applies. Negotiated offers are not part of the program. Your reward 10% of what your friend paid on that first purchase, after its 14-day refund window. If the purchase was refunded or disputed in the meantime, there is no reward. - With an active subscription, it comes off your next invoice. - Otherwise, it lands on your Songfindr balance, usable on any licence. You get an email when it is paid, and the Referral tab shows where each friend stands: joined, reward pending (with its date), paid. Limits Up to 10 rewards a month. Your own accounts do not count, and some rewards are checked by our team before they are paid. Related - How do I get an invoice or receipt? - Can I get a refund?